FAQs

SHIPPING 

Q:  Where do you ship from?
A:  We ship from Atlanta, Georgia (U.S.)

Q:  Where do you ship to? 
A:  We ship worldwide. 
Note: Currently, due to USPS postal suspensions due to the pandemic, shipping to many countries has been 'temporarily' suspended.  At this time, we are shipping only in the U.S, Canada and Mexico.

Q:  Which postal carriers do you use?
A:  Generally we use USPS (1st Class, Priority Mail and 1st Class International mail).  We also, occasionally, use GlobalPost for some International orders.  All orders include 'tracking' information.

Q:  How long does it take for delivery?
A:  Orders usually ship from our office in 1-3 days.  Most orders received by 6 p.m. ship the next postal shipping day.  Domestic  (the U.S.), 1st Class orders are delivered in 4-6 days, Priority mail 2-3 days and 1st Class International mail delivery is generally 4-6 weeks. 
Note:  USPS does not guarantee their delivery times except for U.S. ‘overnight’ mail.  Also, please note that due to postal staff shortages caused by the pandemic, there will likely be delivery delays both domestically and internationally.

Q:  Do you offer free shipping?
A:  All domestic (U.S.) orders over $75.00 ship free.


ABOUT OUR PRODUCTS

Q:  Are your DVD's new or used?
A:  About Our Products


REPLACEMENT POLICY

Q:  What is your replacement policy?
A:   You may find our policy here.

 
PAYMENT METHODS

Q:  What form of payment do you accept?
A:  We accept all major credit cards.  Your credit card information is safe, it is received from your credit card company in encrypted form except for the last 4 digits in order to match the payment to the customer. 
*Note:  For your protection, we do 'not' accept orders nor credit card information via phone.


GENERAL

Q:  How do I track my order?
A:   Every customer receives tracking information for their order.  Orders shipped via USPS can be tracked at usps.com.  A link to usps.com is available on our website – see the tab at the top of the page labeled ‘Track Order Status’.  For GlobalPost shipped orders they can be tracked at the GlobalPost website.

Q:  What if my DVD arrives damaged?
A:  Please contact us, and we will ship a replacement of the same DVD which usually ships the next postal delivery day.

Q:  Can I change/update my shipping address?
A:  Yes, however you must contact us before your order ships from our office.

Q:  Can I ship my order as a gift?
A:  Yes.  When placing your order, there is a 'note for seller' section to include any special instructions. Gift invoices do not include pricing.

Q:  How do I contact you if I have additional questions or comments?
A:  You may contact us here:  Contact Us.

Q:  Can I return my order?
A:  First time buyers and international buyers, please note that all sales are final. In case of a defective, damaged or lost in the mail DVD we will replace it with a DVD of the same title.