We want you to be satisfied. But, please know that we cannot accept a return, or offer an exchange or refund, simply because you didn't like the movie. Please read title descriptions carefully before ordering. Please ask us questions before ordering. Also please read conditions of use to understand video system compatibility issues. Due to ease of copying, a DVD can only be returned if defective for damaged during shipping for a replacement DVD of the same title. Upon return of the faulty or damaged item, we will replace the item at no additional cost to the buyer. Refunds will not be issued for quality dissatisfaction. Shipping costs are not refundable. Most titles sold are from a DVD source with excellent picture quality. Some titles are only available with a VHS or Broadcast level transfer, as that is presently all that is available. Please understand that today's Hi Definition TV sets show more the flaws of VHS level transfers than older TV sets. We sell the best available transfers for these movies but some titles are only available with a VHS to DVD transfer.