SHIPPING
Q: Where do you ship from?
A: We ship from Atlanta, Georgia (U.S.)
Q: Where do you ship to?
A: We ship to the U.S. and Canada.
Q: Which postal carriers do you use?
A: Generally we use USPS (1st Class, Priority Mail and 1st Class International mail). We also, occasionally, use GlobalPost for some International orders. All orders include 'tracking' information.
Q: How to check my order status after shipping?
A: You may check your order status after shipping at usps.com using your tracking number provided in your shipping confirmation email.
Q: How long does it take for delivery?
A: Orders usually ship from our office in 1-3 days. Most orders received by 6 p.m. ship the next postal shipping day. Domestic (the U.S.), 1st Class orders are delivered in 4-6 days, Priority mail 2-3 days and 1st Class International mail delivery is generally 4-6 weeks.
Note: USPS does not guarantee their delivery times except for U.S. ‘overnight’ mail.
Q: Do you offer free shipping?
A: All domestic (U.S.) orders over $75.00 ship free.
ABOUT OUR PRODUCTS
Q: Are your DVD's new or used?
A: About Our Products
REPLACEMENT POLICY
Q: What is your replacement policy?
A: You may find our policy here.
PAYMENT METHODS
Q: What form of payment do you accept?
A: We accept all major credit cards, PayPal and Venmo. Your credit card information is safe, it is received from your credit card company in encrypted form except for the last 4 digits in order to match the payment to the customer.
*Note: For your protection, we do 'not' accept orders nor credit card information via phone.
GENERAL
Q: How do I track my order?
A: Every customer receives tracking information for their order. Orders shipped via USPS can be tracked at usps.com. A link to usps.com is available on our website – see the tab at the top of the page labeled ‘Track Order Status’. For GlobalPost shipped orders they can be tracked at the GlobalPost website.
Q: What if my DVD arrives damaged?
A: Please contact us, and we will ship a replacement of the same DVD which usually ships the next postal delivery day.
Q: Can I change/update my shipping address?
A: Yes, however you must contact us "before" your order ships from our office.
Q: Can I ship my order as a gift?
A: Yes. When placing your order, there is a 'note for seller' section to include any special instructions. Gift invoices do not include pricing.
Q: How do I contact you if I have additional questions or comments?
A: You may contact us here: Contact Us.
Q: Can I return my order?
A: First time buyers and international buyers, please note that all sales are final. In case of a defective, damaged or lost in the mail DVD we will replace it with a DVD of the same title.