Return/Replacement Policy

30-Day DVD Return & Damaged/Defective Item Policy

We want you to be satisfied with your purchase. We accept returns within 30 days of delivery, subject to the conditions below.

Standard Returns — Non-Defective/Unopened Items

We will accept returns within 30 days of delivery provided the DVD is:

  • Unopened and unused

  • In its original packaging

  • In the same condition in which it was received

  • Complete with all original packaging and materials

Please contact us before returning an item to receive return instructions. Unauthorized returns may be delayed or may not be accepted.

Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method, subject to applicable Shopify, payment-provider, and legal requirements.

Damaged or Defective DVDs

If your DVD arrives damaged or does not play properly due to a defect or shipping-related issue, please contact us within 30 days of delivery.

We may request:

  • Your order number

  • A description of the problem

  • Clear photos of the DVD, case, packaging, or shipping materials

  • Additional information or a short video demonstrating a playback problem

We may require the DVD to be returned for inspection before issuing a refund or replacement.

Please do not send a damaged or defective item back without contacting us first and receiving return instructions.

Returns We Cannot Accept

Returns may be denied when there is evidence that an item has been:

  • Opened or used when being returned as an ordinary return

  • Scratched, broken, altered, or intentionally damaged

  • Damaged through improper handling after delivery

  • Replaced with a different item or disc

  • Returned without following our return instructions

  • Submitted as part of a fraudulent, misleading, or abusive claim

For opened or used DVDs, refunds or replacements are generally limited to legitimate damage or functional defects and may require inspection.

Cosmetic Imperfections

Minor imperfections in packaging, cases, labels, or artwork that do not affect the DVD's ability to play are not considered a functional defect.

Refunds and Replacements

Approved returns will be processed after the returned item has been received and, when appropriate, inspected. Depending on the circumstances, we may issue a refund or replacement.

Refunds are issued to the original payment method.

This policy does not limit any rights you may have under applicable consumer-protection laws.